| FREQUENTLY ASKED QUESTIONS |
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Pre-Sales Questions
- How do I place
an order?
- How soon will
my account be set up and ready for use?
- Is there a minimum
time contract/commitment?
- How do I register
a domain name? (And other domain-related questions)
- How can we offer
such a good deal?
- How can you offer
an "unlimited" account? Is it really unlimited?
- Are there any
restrictions to the content I can host?
- Is my site backed
up and how often?
- How fast are your
connections?
- What kind of support
can I expect?
TECHNICAL QUESTIONS
ACCOUNT AND BILLING QUESTIONS
- Can I upgrade my plan or features later?
- How can I change my account or billing information?
- What happens if I go over the bandwidth limit for my account?
- What methods of payment can I use?
- How do I cancel my Account?
- What about billing and over-due policies?
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| ANSWERS |
Pre-Sales Questions
- How do I place an order?
Orders should be placed from the order
page. If you need assistance placing your order,
please contact the sales department.
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- How soon will my account be
set up and ready for use?
When you order online, our automated system will set
up your account immediately. You will receive a welcome
email with your login and other important information.
Due to various updates and maintenance, occasionally
it may take up to one business day to setup your account.
Also certain accounts, such as the unlimited reseller
account, may need to be adjusted within one business
day of when you place the order. Dedicated Server
accounts and other options may not use the automated
system, and must be setup manually. Such accounts
are typically set up within one business day (if you
place the order on Friday, it might not be set up
until Monday). Orders are placed in a queue and are
processed in the order in which they are received.
As soon as your account is set up you can immediately
begin uploading via your IP address. It may take up
to 3 days for your domain name to resolve to our servers.
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- Is there a minimum time contract/commitment?
No. You can pay monthly or yearly. You can also cancel
at any time.
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- How do I register a domain name?
(And other domain-related questions)
We offer domain registration and answers on our domain
page.
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- How can we offer such a good
deal?
First of all, we are a true wholesale hosting provider.
Most hosting sellers on the web are not. Second, most
of our customers run small businesses or personal
websites, which don't use much disk space or bandwidth
on our servers. As a result, even our most demanding
business clients are able to save money by signing
up for the same packages as everyone else. Third,
we don't spend a lot of money running a fancy website,
or on advertising. We rely primarily on word-of-mouth
advertising, which doesn't cost us anything (we just
have to offer a product that people want to tell their
friends about).
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- How can you offer an "unlimited"
account? Is it really unlimited?
Unlimited Accounts are indeed unlimited. These accounts
may not to be used to host a collection of MP3's, Warez,
or to backup your computer or another source. They may not
be used for general storage of any type. All content stored
on an unlimited account must be directly used on the Internet
by the website associated with that account. These accounts
may not be used as a download distribution point for your
software or media. They are to be used for standard web
practices only. This means that all content stored on an
unlimited account must be used for “normal” website use.
“Un-normal” usage is anything that a shared server would
not be able to provide under standard circumstances and
is at our discression. If your account requires CPU/memory
resources that are not able to be provided by a shared server,
we may require you to upgrade to a semi-dedicated server
(2-5 clients per server) or a dedicated server. If you are
unsure of whether your account may violate this policy,
please contact us prior to subscribing.
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- Are there any restrictions to
the content I can host?
Yes, there is a specific list of items which violate our
Terms of Service. Please read our TOS
before signing up. In general we don't allow adult content,
and our shared servers can't be used for hosting/streaming
media, download sites, or storing large amounts of archives.
Please request a custom quote if you are in need of these
services to ensure you have adequate resources for your
content.
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- Is my site backed up and how
often?
We do standard cpanel backups of all accounts nightly. Clients
can and should make local backups of their site at any time
from their cpanel account. If, in the unfortunate event,
something happens to your files, it is your responsibility
to have a local copy of your files. If you need files restored,
you may request to have us restore them from our backups
or from your local copy.
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- How fast are your connections?
The primary data center that we utilize for shared servers
has joined eight (8) different Tier one backbone providers
together to form the best network infrastructure in the
industry. Their backbone border routers are Juniper M20's
and their fully redundant switching layer comprises a certified
six pack design of Cisco™ 6500 series switches. All customer
access switches in the datacenter, and there are hundreds
of them, are Cisco™ 2950 series switches designed for maximum
performance and uptime availability. Their current backbone
provider list running the BGP4 protocol is listed below.
UUNet - GigE Connection (1000Mbps)
Level 3 - GigE Connection (1000Mbps)
Time Warner - GigE Connection (1000Mbps)
Verio - GigE Connection (1000Mbps)
Global Crossing - GigE Connection (1000Mbps)
Allegiance Telecom - Dual GigE Connection (2000Mbps)
AboveNet - Dual GigE Connection (2000Mbps)
Sprint - GigE Connection (1000Mbps)
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- What kind of support can I expect?
We have an excellent support team in place to help you.
While we do not troubleshoot user's code, you can expect
us to resolve and technical issues relating to the server,
or programs we provide on the server, in a timely manner.
To view the complete list of support options available to
you, please see the support
page.
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Technical Questions
- How do I create and use custom name
servers?
This is such a popular question that we had to make a special
page dedicated to showing you how to create your own custom
name servers. Please go to the custom
name server tutorial page.
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- How do I get my email?
If you're familiar with your email client's setup, use the
following information to retrieve email from your POP account:
Incoming mail (POP3) server: mail.yourdomain.com
Outgoing mail (SMTP) server: mail.yourdomain.com
If you are using Outlook Express, or another email client
that doesn't seem to work, please use your server's IP
address in place of mail.yourdomain.com for both
the POP3 and SMTP settings.
* set SMTP authorization within your email program to
have the server authenticate you as a registered account
holder.
WEBMAIL
You can login to your webmail via your cPanel, or you
can use one of the following web address formats:
http://yourdomain.com:2095
http://yourdomain.com/webmail
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- I want to get started right away,
but my domain name hasn't transferred yet. How do I do it?
You can ftp directly to the server IP using your account
username and password. You can also upload files using the
file manager in your cPanel. Your welcome email will contain
the exact IP and login information.
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- What is the path to perl?
/usr/bin/perl
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- What is the path to sendmail?
/usr/sbin/sendmail
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- What is the full server path to my
home directory?
/home/username
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- Where should I put CGI scripts for
my domain?
All CGI scripts should be uploaded to the cgi-bin folder,
for your domain. Be sure to follow the instructions for
the script you are uploading regarding setting permissions
on the files and folders you create, as they vary from script
to script. The full server path to your cgi-bin is /home/username/public_html/cgi-bin.
Contact us before uploading any CGI scripts that could potentially
require excessive CPU resources to ensure uninterrupted
service for your account.
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- I uploaded my files, but I don't see
my page?
First, make sure you have placed an index file (ex. index.html)
in the public_html directory. Next, make sure your domain
has resolved to our name servers. You can do this at http://www.internic.com/whois.html.
If you have verified that you can see the index file in
your public_html file, AND that your DNS has resolved to
our name servers, try one more thing. Close your internet
browser, delete all temp internet files, cookies, and clear
the history. Then turn off your computer, and turn off the
power to your modem and router. Then plug everything back
on again and try to access your site. If you still cannot
access it, please contact the support department.
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- How can I see my site before the domain
has resolved?
Use this format to view it from your internet browser:
http://SERVERIP/~username/ replacing SERVERIP with the
IP address of your server, and username with your account
username (Don't forget the ending slash.). If you find
that this function is not working, and you need to view
an account, please contact the support department.
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- How do I access my reseller skeleton
directory?
You can use your reseller skeleton directory to place default
pages in your customers' accounts. Your skeleton directory
is located at /home/resellerusername/cpanel3-skel
You can also access it by logging into the cPanel of your
reseller account. You use the same login that you use to
access your WHM, but you use 2082 instead of 2086. Then
click on the file manager and you will see a directory named
cpanel3-skel.
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Account and Billing Questions
- Can I upgrade my hosting plan
later?
Yes, you may upgrade your account at any time. If
you would like to upgrade your account, please contact
the sales department with your request, and they will
send you instructions for upgrading your account.
There are no additional fees for upgrading; you pay
only the pro-rated difference between the two plans.
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- How can I change my account
or billing information?
If you need to update your account or billing information
please contact the sales/billing department.
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- What happens if I go over the
bandwidth limit for my account?
Your account will be suspended for the remainder of the
month, and you will be given the opportunity to upgrade
to the next larger plan. If you are on a dedicated server,
then you will be invoiced at the rate of $1 per GB.
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- What methods of payment can
I use?
We accept payments via Paypal and 2Checkout.
Paypal - VISA, MC, Am. Express, VISA/MC debit
cards, bank transfer, eCheck, Paypal balance.
2Checkout - VISA, MC, Am. Express, Discover,
Diner's Club, JBC, VISA/MC debit cards.
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- How do I cancel my Account?
You may cancel your hosting subscription in your Paypal
or 2checkout account. If you paid by 2Checkout, in
addition please send a cancellation email to bestprice@integrityhost.com.
Your account will be removed from the server upon
cancellation.
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- What about billing and over-due policies?
Accounts will be given a grace period of 7 days, if
payment is not received within the grace period your
account will be deleted from our servers.
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