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Why Host With Integrity?

We built our wholesale web hosting business by providing
quality service that allows individuals to realize great value,
and resellers to make huge profits.

Our 24x7 support and helpful resources enables you to look
good to your clients, and satisfied clients refer others.
We know we can only grow by helping you grow.
FREQUENTLY ASKED QUESTIONS
 
Pre-Sales Questions
  1. How do I place an order?
  2. How soon will my account be set up and ready for use?
  3. Is there a minimum time contract/commitment?
  4. How do I register a domain name? (And other domain-related questions)
  5. How can we offer such a good deal?
  6. How can you offer an "unlimited" account? Is it really unlimited?
  7. Are there any restrictions to the content I can host?
  8. Is my site backed up and how often?
  9. How fast are your connections?
  10. What kind of support can I expect?

TECHNICAL QUESTIONS

  1. How do I create and use custom name servers?
  2. How do I get my email?
  3. I want to get started right away, but my domain name hasn't transferred yet. How do I do it?
  4. What is the path to perl?
  5. What is the path to sendmail?
  6. What is the full server path to my home directory?
  7. Where should I put CGI scripts for my domain?
  8. I uploaded my files, but I don't see my page?
  9. How can I see my site before the domain has resolved?
  10. How do I access my reseller skeleton directory?

ACCOUNT AND BILLING QUESTIONS
  1. Can I upgrade my plan or features later?
  2. How can I change my account or billing information?
  3. What happens if I go over the bandwidth limit for my account?
  4. What methods of payment can I use?
  5. How do I cancel my Account?
  6. What about billing and over-due policies?
ANSWERS
Pre-Sales Questions
  1. How do I place an order?
    Orders are placed from the order page. All plans other than Linux Shared Hosting plans will be manually set-up. Please complete the order form to order VPS or dedicated servers. Custom plans should open a sales ticket from the helpdesk..
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  2. How soon will my account be set up and ready for use?
    When you order your Linux cpanel account online, our automated system will set up your account immediately. You will receive a welcome email with your login and other important information. All other accounts are setup manually. Such accounts are typically set up within one day. As soon as your account is set up you can immediately begin uploading your web site files. It may take up to 3 days for your DNS to resolve, depending on your ISP. Most resolve within 1 day or less.
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  3. Is there a minimum time contract/commitment?
    There is no commitment or contract. You can pay monthly or yearly. You can also cancel at any time.

  4. How do I register a domain name? (And other domain-related questions)
    Domain registration and answers can be found by clicking here >> domain names.
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  5. How can we offer such a good deal?
    First of all, we are a true wholesale hosting provider. Most hosting sellers on the web are not wholesale web hosting providers but just hosts offering reseller plans. Second, most of our customers run small businesses or personal web sites, which don't use much disk space or bandwidth on our servers. As a result, even our most demanding business clients are able to save money by signing up for the same packages as everyone else. Third, we don't spend a lot of money on advertising. We rely primarily on word-of-mouth advertising, which doesn't cost us anything (we just have to offer a product that people want to tell their friends about).
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  6. How can you offer an "unlimited" hosting account? Is it really unlimited?
    Unlimited hosting accounts have no defined limit as per our TOS, which states that shared account usage must be reasonably accommodated by a shared server. Think of an account offering unlimited email addresses. This does not mean you can host 6 billion accounts on a shared webserver, but at the same time there is no defined number you must stay under. The idea is for us to give resellers freedom to grow their accounts large enough that they can easily afford to upgrade to their own dedicated server.

    Shared hosting accounts may not to be used to host a collection of media, Warez, or to backup your computer or another source. They are for hosting web site content. These accounts may not be used as a download mirror for your software or media. All content stored on an unlimited account must be used for “normal” website use. “Un-normal” usage is anything that a shared server would not be able to provide under standard circumstances and is at our discretion. If your account requires CPU / memory resources that are not able to be provided by a shared server, we may ask you to upgrade to a semi-dedicated server (2-5 clients per server), VPS (dedicated cpu / ram) or a dedicated server. If you are unsure of whether your account may violate the policy for shared hosting, please contact us prior to subscribing. These policies are necessary in order to provide the best server performance at the best price.
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  7. Are there any restrictions to the content I can host?
    Yes, there is a specific list of items which violate our Terms of Service. Please read our TOS before signing up. In general we don't allow adult content, and our shared servers can't be used for hosting/streaming media, download mirrors, or storing large amounts of archives. Please request a custom quote if you are in need of these services to ensure you have adequate resources for your content.
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  8. Is my site backed up and how often?
    We do backups of all accounts nightly onto a second physical drive. Clients are encouraged to make local backups of their site from their cpanel account. If, in the unfortunate event, something happens to your files, it is your responsibility to have a local copy of your files.If you need files restored, you may request to have us restore them from our backups or from your local copy. Optional off-site backup solutions are available on the services page and are encouraged, as there is no such thing as having too many backups.
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  9. How fast are your connections?
    The primary data center that we utilize for shared servers has joined eight (8) different Tier one backbone providers together to form the best network infrastructure in the industry. Their backbone border routers are Juniper M20's and their fully redundant switching layer comprises a certified six pack design of Cisco™ 6500 series switches. All customer access switches in the data center, and there are hundreds of them, are Cisco™ 2950 series switches designed for maximum performance and uptime availability. Their current backbone provider list running the BGP4 protocol is listed below.

    UUNet - GigE Connection (1000Mbps)
    Level 3 - GigE Connection (1000Mbps)
    Time Warner - GigE Connection (1000Mbps)
    Verio - GigE Connection (1000Mbps)
    Global Crossing - GigE Connection (1000Mbps)
    Allegiance Telecom - Dual GigE Connection (2000Mbps)
    AboveNet - Dual GigE Connection (2000Mbps)
    Sprint - GigE Connection (1000Mbps)
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  10. What kind of support can I expect?
    We have an excellent and well-trained support team in place to help you 24x7. While we do not troubleshoot users' code, you can expect us to resolve and technical issues relating to the server, or programs we provide on the server, in a timely manner. To view the complete list of support options available to you, please see the support page.
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Technical Questions
  1. How do I create and use custom name servers?
    This is such a popular question that we had to make a special page dedicated to showing you how to create your own custom name servers. Please go to the custom name server tutorial page.
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  2. How do I get my email?
    If you're familiar with your email client's setup, use the following information to retrieve email from your POP account:

    Incoming mail (POP3) server: mail.yourdomain.com
    Outgoing mail (SMTP) server: mail.yourdomain.com

    See our knowledge base subject about SMTP servers on our helpdesk page if this does not work for you.

    * set SMTP authorization to on in your email program .

    WEBMAIL

    You can login to your webmail via your cPanel, or you can use one of the following web address formats:

    http://yourdomain.com:2095
    http://yourdomain.com/webmail
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  3. I want to get started right away, but my domain name hasn't transferred yet. How do I do it?
    You can ftp directly to the server IP using your account username and password provided in your welcome mail. You can also upload files using the file manager in your cPanel.
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  4. What is the path to perl?
    /usr/bin/perl
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  5. What is the path to sendmail?
    /usr/sbin/sendmail
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  6. What is the full server path to my home directory?
    /home/username
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  7. Where should I put CGI scripts for my domain?
    All CGI scripts should be uploaded to the cgi-bin folder, for your domain. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script. The full server path to your cgi-bin is /home/username/public_html/cgi-bin. Contact us before uploading any CGI scripts that could potentially require excessive CPU resources to ensure uninterrupted service for your account.
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  8. I uploaded my files, but I don't see my page?
    First, make sure you have placed an index file (ex. index.html) in the public_html directory. Next, make sure your domain has resolved to our name servers. You can do this at http://www.internic.com/whois.html. If you have verified that you can see the index file in your public_html file, AND that your DNS has resolved to our name servers, try one more thing. Close your internet browser, delete all temp internet files, cookies, and clear the history. Then turn off your computer, and turn off the power to your modem and router to reset the DNS information. Then turn everything back on again and try to access your site. If you still cannot access it, please contact the support department.
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  9. How can I see my site before the domain has resolved on cpanel?
    Use this format to view it from your internet browser:

    http://SERVERIP/~username/ replacing SERVERIP with the IP address of your server, and username with your account username (Don't forget the ending slash.). If you find that this function is not working, and you need to view an account, please contact the support department.
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  10. How do I access my reseller skeleton directory?
    You can use your reseller skeleton directory to place default pages in your customers' accounts. Your skeleton directory is located at /home/resellerusername/cpanel3-skel You can also access it by logging into the cPanel of your reseller account. You use the same login that you use to access your WHM, but you use 2082 instead of 2086. Then click on the file manager and you will see a directory named cpanel3-skel.
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Account and Billing Questions
  1. Can I upgrade my hosting plan later?
    Yes, you may upgrade your account at any time. If you would like to upgrade your account, please contact the sales department with your request, and they will send you instructions for upgrading your account. There are no additional fees for upgrading; you pay only the pro-rated difference between the two plans.
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  2. How can I change my account or billing information?
    If you need to update your account or billing information please contact the sales/billing department from the support page.
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  3. What happens if I go over the bandwidth limit for my account?
    Your account will be suspended for the remainder of the month, and you will be given the opportunity to upgrade to the next larger plan. If you are on a dedicated server, then you will be invoiced at the rate of $0.60 per GB. Discounted Bandwidth is available if prepaid before the 1st of the month.
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  4. What methods of payment can I use?
    We accept payments via Paypal and using any credit card via 2Checkout.


    Paypal - VISA, MC, Am. Express, VISA/MC debit cards, bank transfer, eCheck, Paypal balance.
    2Checkout - VISA, MC, Am. Express, Discover, Diner's Club, JBC, VISA/MC debit cards.


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  5. How do I cancel my Account?
    You may cancel your hosting subscription in your Paypal or 2checkout account. If you paid by 2Checkout, in addition please send a cancellation email to bestprice@integrityhost.com. Your account will be removed from the server upon cancellation.
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  6. What about billing and over-due policies?
    Shared hosting accounts will be given a grace period of 6 days, if payment is not received within the grace period the unpaid account will be deleted from the server. Dedicated servers have a grace period of 3 days.
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